Privacy Policy
Effective from the date of publication.
SENNEFER ("we", "us", "our"), a brand operated by Nile Crown, respects your privacy and is committed to protecting your personal data. This policy explains what we collect, how we use it, and your rights.
Information we collect
When you place an order, create an account, or contact us, we may collect your name, email address, phone number, delivery and billing address, order details, and communications you send us. When you pay online, payment-card details are processed directly by our payment providers (Stripe and PayPal) — we do not store full card numbers on our servers.
How we use your information
We use your data to process and deliver orders, manage your account, respond to enquiries via email, WhatsApp, or SMS, send order and payment confirmations, prevent fraud, and — where you have opted in — share offers and brand updates. We rely on your consent, the performance of our contract with you, and our legitimate business interests as the legal bases for processing.
Sharing your information
We share data only with parties who help us operate: payment processors (Stripe, PayPal), shipping and courier partners, and email/SMS/WhatsApp service providers. We do not sell your personal data. Some providers may process data outside the UAE; where that happens we take reasonable steps to ensure appropriate safeguards.
Cookies
Our website uses cookies and similar technologies to keep your cart working, remember preferences, and understand site usage. You can control cookies through your browser settings.
Data retention
We keep your data for as long as needed to fulfil orders, meet legal and accounting obligations, and resolve disputes, after which it is securely deleted or anonymised.
Your rights
You may request access to, correction of, or deletion of your personal data, object to certain processing, or withdraw consent at any time by emailing nilecrownagrodubai@gmail.com.
Contact
nilecrownagrodubai@gmail.com · +971 56 849 4713.